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New York City

The New York City campus has a student mail room located within each residence hall ensuring direct access to their mail and packages. If you are expecting a package or letter please adhere to the following procedures in order to retrieve your items:

1. When your package is delivered, you’ll receive an email notification with a one-time access QR or 6-digit code.
2. You will then go to the smart locker kiosk and enter your code on the touch screen pad along with your signature.
3. The locker containing your package should then pop open for retrieval. Once completed, please be sure to gently close the locker door and click “Exit” on the touchscreen.

The student mail rooms sort and distribute packages through the use of our smart locker system. The smart lockers allow students to pick up stored packages at their convenience 24 hours a day. When a package is delivered to a locker, the student will receive notification to their Pace email address containing a 6-digit or QR code. This code will need to be entered at the locker kiosk in order to retrieve the package. Packages not retrieved after 48 hours will be transferred to the student mail room. Items held in the student mail room are only accessible during hours of operation.

Pleasantville

The student mailroom located on the ground floor of Elm Hall, sorts and distributes packages through the use of our smart locker system. The smart lockers allow students to pick up their packages at their convenience, 24 hours a day. Once a package is delivered to a locker, the student will receive notification on their mobile device which will contain either a 6-digit or QR code. This code will need to be entered at the locker kiosk in order to retrieve the package.

Packages that are oversized or not retrieved after 48 hours will be held in the student mailroom. Please note, items held in the student mailroom are only accessible during hours of operation, Monday through Friday, 9:00 a.m.-5:00 p.m.