Customer Service: Communicating Effectively with Customers
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Course Description
Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.
Day One will focus on the fundamentals of customer service, including effective communication, active listening, and problem-solving. We will explore common scenarios and challenges that arise in customer service situations, and work on developing strategies for handling them with grace and professionalism.
On Day Two, we will dive into more advanced topics, such as conflict resolution, managing difficult customers, and providing exceptional service. We will also cover key soft skills, such as empathy, patience, and adaptability, that are critical for success in the customer service industry.
Throughout the course, you will have ample opportunities to practice your skills through role-playing exercises, case studies, and interactive discussions.
You will receive personalized feedback from our experienced instructors, who have years of experience working in customer and community service roles.
By the end of the course, you will have a strong foundation in customer service skills and be equipped with the tools you need to excel in any customer-facing role. Join us for an exciting and engaging weekend of learning!
There is an optional additional research assignment/ essay to be completed after the course. This lets you delve more deeply into a related topic of interest to you. Feedback is provided by the instructor.
Take the Communicating Effectively with Customers course + 2 more eligible courses and earn the Essential Workplace Skills digital badge.
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Course Registration
Earn 20 hours for the class + 20 hours for the optional additional research assignment.
Dates: June 7–8, 2025
Schedule: 9:00 a.m.–5:00 p.m., Saturday and Sunday. 1-hour lunch break included.
Registration deadline: June 5, 2025
Research Assignment due: July 9, 2025
Location: New York City
Instructor: Sara-Ann Bermont
Course price: $245*
Research Assignment** price: $175* **
If you encounter any problems during the registration process, please contact the English Language Institute at eli@pace.edu.
* Prices subject to change
** You must register for the 2-day intensive course in order to register for the optional research assignment. You cannot register for the research assignment only. The research assignment may be taken by anyone. It gives Au pairs taking this course for education credits an additional 20 hours.
*** Although this is the final date for registration, the course may be cancelled the Thursday before the class begins based on enrollment. Please register as early as possible to avoid class cancellation.
Features
- 20-40 hours
- 2-week online course 20 hours
- Optional Research Assignment available for additional 20 hours
- Flexible study options
- Professional faculty
- Academic advisement
- Certificate available by request
- No registration or test fee
- Full use of University facilities
Registration
All registration and payment for courses is done online.
Location
Classes may be available Online, in New York City, or in Westchester. Please review the campus information prior to registering.
Research Assignment
The number of hours stated on the certificate is based on the average number of hours needed to complete the requirements of the assignment. Research assignments are due by the published deadline in the above course information and also as communicated in pre-arrival information sent by our Admissions team. Students may request an extension of up to 3 days by writing the Admissions team before the research assignment due date in writing to eli@pace.edu. Requests for extensions after the research assignment due date will not be honored. Research assignments received after the due date or approved extended due date will not be accepted and the research assignment hours will be forfeited.
Students who registered and attended a weekend intensive course may add-on one (1) 20-hour research assignment for specific course and topic they attended no later than the Friday after the course completed. Requests to add on a 20-hour research paper after the Friday deadline will not be approved.
Resources and Policies
Prospective and enrolled students should review essential policies and useful resources for students studying at Pace ELI. Au Pairs participating in our courses should also review important policies for Au Pairs for earning hours towards the J-1 Au Pair education requirement at Pace ELI.
Contact Us
For more information, please contact the English Language Institute. You may also to campus or an .